Resume
Experience
2021 - 2022
Head of Product - Marketplace
London / UK
I led the transformation of B&Q into a thriving marketplace, boosting online sales contribution by 24%. I scaled the platform, introduced new features, and enabled the sale of thousands of products (+340k) within the first year. With a comprehensive product and technology strategy, I ensured a great customer experience. I also set up a high-performing product team for the marketplace domain.
2020
Head of Product
Exertis (UK) Ltd
Basingstoke / UK
In my role at Exertis, I focused on optimizing the web store experience before and after launch. I also played a key role in enhancing product functionality and shaping the digital transformation strategy for the B2B store. This included creating a roadmap and measurement framework to elevate customer experience and drive revenue growth. Furthermore, I spearheaded the development of a comprehensive product data strategy, streamlining processes and enhancing customer satisfaction.
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2016 - 2019
Global Head of Product
London / UK
I successfully transformed the online experience by prioritizing user experience enhancements, particularly through improved SEO and onsite search. These efforts resulted in notable outcomes, including a 3% increase in search conversion and an 8-point improvement in customer satisfaction (CSAT) in key markets, contributing to increased revenue.
2012 - 2016
Client Partner / Consultant
London / UK
As a trusted advisor, I focused on eCommerce search technology and Oracle's commerce platform, providing expert guidance to clients. I drove innovation, planned effective strategies, and managed successful international implementation projects.
2008 - 2012
Principal Consultant
London / UK
Successfully delivered multiple international implementation projects, resulting in improved customer satisfaction and increased revenue for multiple clients such as Galleries Lafayette, Tesco, Adidas, Sephora, Louis Vuitton and others.
Additional Experience
Digital Consultant
Product Manager
Corporate Banking + Payments
Export Manager
Export Manager
Freelance, London, UK
Education
2014
Project Managment Professional
USA
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1998
Master Professional (CCI) of Business Management
Deutsches Institut für Betriebswirtschaft
Frankfurt / Germany
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I’m a great place for you to tell a story and let your users know a little more about you.
Professional skillset
eCommerce + Marketplace
Product Strategy + Vision
Digital Transformation
Leadership
Data driven
Problem Solving
Innovation + Growth
Customer focust
Thrive on challenges
Languages
German (Native)
English (Fluent)
French (Basic )
Spanish (Basic )